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These terms set out the rules that govern your qa44 account — how you access the platform, how transactions through bKash, Nagad and Rocket are handled, and what we each agree to when you use the service. Access to qa44 depends on your local law and whether your region is eligible.
By creating and using an account on qa44, you confirm that you have read, understood and accepted these terms in full. They apply to every session you open, every transaction you submit through your wallet, and every interaction with our support team. Where your use involves a local payment method — whether that is bKash, Nagad, Rocket or Bank Transfer — the transaction is subject to both these terms and the rules of the respective payment provider. We may update these terms when our operating conditions or applicable rules change. When that happens, we will note the revision date at the top of this page; your continued use of the account after any update constitutes acceptance of the revised terms. If any part of these terms conflicts with a right you hold under applicable local law, local law takes precedence to that extent. These terms do not create a relationship of employment, partnership or agency between you and qa44. Availability of the platform and specific features depends on your local law and the eligible regions we serve. If you are uncertain whether access is permitted where you are, do not proceed until you have confirmed your eligibility.
These terms define what is included within this agreement and what sits outside it. Understanding the boundary helps you know where to direct questions and what rules apply to each part of your experience.
All login sessions, password resets, device registrations and account closures fall within these terms. Any action taken inside your signed-in account — whether on mobile browser or desktop — is governed by the rules set out here.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are covered by these terms alongside the individual provider's own rules. We handle the platform side; the wallet provider handles the transfer side.
Game titles available in the lobby, promotional notices, and support materials published on qa44 are within scope. We own or licence this content; you may not copy, reproduce or redistribute it without our written consent.
External payment providers, game studios and any linked external sites operate under their own terms. We are not responsible for those third-party terms, and accepting our terms does not bind you to theirs — check each provider's policy separately.
These terms are not one-directional. You have concrete actions available to you at any point while your account is active. You can request a record of the transactions logged against your account — deposits, withdrawals and session activity — by contacting our support team through the routes listed on this page. If your account details are incorrect, such as a registered mobile number or linked wallet address, you can ask us to correct them by raising a support request and supplying the verification we specify in the account settings page. Where you believe a charge or transaction has been applied in error, you have the right to raise a formal question; we will review the transaction record and respond through the same channel you used to contact us. You can also request account closure at any time. Closure does not waive any outstanding obligation you owe under these terms, and any pending transaction at the time of closure will still be processed according to the rules that apply to it. We aim to keep these processes clear and documented so you know exactly where you stand.
Request a full transaction log from support at any time. The log covers deposits via bKash, Nagad or Rocket, withdrawals and session timestamps.
Ask us to update a registered mobile number, wallet address or email. Provide the verification information shown in your account settings and we will process the correction.
If a transaction looks wrong, contact support with the transaction reference. We will cross-check against our records and reply through the same channel.
You may request account closure at any time by contacting support. Pending transactions at closure are still processed under the terms active at that point.
If any part of these terms raises a question you cannot resolve by reading this page, our support team is reachable through the routes below. Use the channel that works for your situation — live chat for quick clarifications, email for formal requests or documentation, and the on-site help centre for self-service answers to common account and wallet questions.
Open the chat widget from any page while you are signed in. It connects you to a support agent who can address account-specific questions and help you locate the relevant section of these terms.
Send a written request to our support email address, which is published in the contact section of your account area. Email is the right route for formal term queries, dispute documentation or account-closure requests.
The on-site help centre covers common questions about wallet transactions using bKash, Nagad and Rocket, account access steps and how these terms apply to specific situations. Start there for self-service answers.
We take the obligations in these terms seriously and apply consistent practices across data handling, account security and record retention. This section explains how we manage those areas and who to contact when you need to act on any of them.
Information you provide — including wallet identifiers for bKash, Nagad or Rocket — is held and processed in line with our Privacy Policy. We do not share personal data with third parties outside the scope described there.
We use cookies to keep your session active across pages and devices. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how the account area and lobby function on your device.
Your account credentials are your responsibility to keep confidential. If you suspect unauthorised access, contact us immediately through live chat or email so we can review the session log and secure your account.
We retain transaction and account records for the period required under applicable rules. You can request access to records that relate to your account at any time by contacting support through the routes listed here.
These questions cover the points we hear most often when account holders review the terms for the first time. If your question is not here, our support team can help.
Yes. Any deposit or withdrawal you make through bKash, Nagad, Rocket or Bank Transfer is covered by these terms on the platform side. The wallet provider's own rules also apply to the transfer itself, so check both sets of terms if a question arises.
We update the revision date at the top of this page when changes are made. Your continued use of the account after the update date is taken as acceptance. If you disagree with an update, you can close your account before using the service further.
We retain your transaction and account records for the period required under applicable rules, even after closure. You can request access to those records by contacting support via email. We do not delete records that relate to completed transactions.
Contact support through live chat or email with the transaction reference number visible in your account history. We will review the record on our side and reply through the same channel, typically with a written explanation of the outcome.
Access to qa44 depends on your local law and whether your region is within the eligible areas we serve. We do not make any representation about legality in a specific location — you are responsible for confirming your own eligibility before using the platform.
The site content section of these terms covers game availability in the lobby, including titles from the studios we carry. If a specific game or category question comes up, the help centre or a support agent can point you to the relevant clause.