Live / App
qa44 handles your information with care — from the moment you register to every session you open on mobile or browser. This policy tells you exactly what data we collect, how we use it, and what choices you have. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you link to your wallet. If you use bKash, Nagad or Rocket to fund your account, our system records the transaction reference needed to match your deposit to your profile. We do not store your full mobile wallet credentials; we receive only the confirmation data passed back from the payment channel. We also collect device and session data: the browser type you use, your IP address, the pages you visit and how long each session runs. This helps us keep your account accessible across devices and flag unusual login patterns. Cookies and similar tools track your preferences so the lobby loads the way you left it. Our data practices are shaped by where you access the platform. Availability and the extent of data handling depend on your local law and the eligible regions we serve. We do not share your personal data with studios like Pragmatic Play, Bigtime Gaming, JDB, Spadegaming or CQ9 — they supply game content only and receive no account identifiers from us.
Not everything you encounter while using qa44 falls under this policy. Understanding the boundary helps you know where our obligations begin and end, and where a third-party provider's own terms take over.
Any data you submit to create or manage your qa44 account — registration fields, password, linked wallet type — is fully within the scope of this policy. We are responsible for how that data is stored, used and protected.
When you transact through bKash, Nagad or Rocket, we receive confirmation data from those channels. The payment processor's own privacy terms govern what they collect on their side. Our policy covers only what arrives in our system.
Your browsing behaviour within the qa44 lobby — which game categories you open, how long you stay on a page, your device orientation — is captured by our analytics tools and covered by this policy as session data.
Links to external sites, payment apps or game studio promotional pages are outside our scope. Once you leave qa44's domain, their privacy practices apply. We do not control or audit third-party data handling.
You have real, practical options when it comes to the data we hold about you. These are not abstract promises — each one maps to a step you can take through your account or by contacting our support team directly. Your right to access your own records means you can request a summary of the information we hold: registration details, session history and any payment references linked to your wallet. If something is wrong — a name spelled incorrectly, a contact field that needs updating — you can correct it through the account settings page. For details that cannot be edited self-service, our support team can make the change once identity is confirmed. You also have the right to ask questions about how your data is being used and to request that we stop processing it in certain ways, where local law allows. Eligibility for specific rights depends on your region.
Submit a data access request through our support channel. We will return a summary of the information we hold, including registration data and session references, without removing or altering the live record.
Open the account settings page to update your contact information or payment preferences. Fields that require identity verification to change can be corrected by contacting support with the details shown in your profile.
If you are unsure how a specific piece of your data is being used, reach out via live chat or email. We will respond with a clear explanation of the processing purpose and the lawful basis that applies in your eligible region.
Where your local law permits, you can ask us to restrict processing of your data while a query is open. We will confirm receipt and let you know the outcome once our review is complete.
If this policy raises a question you cannot resolve through your account settings, our support team is the right next step. Use the contact routes listed here — these are the channels we actively monitor for account and privacy queries.
Open the chat widget from any page on qa44. Send your question directly and our team will pick it up. For privacy queries, mention your account email so we can locate your record quickly.
Send a detailed message to the support address listed on the Contact page at qa44. Include your registered email and a clear description of your data request. We will reply through the same thread.
The Help section at qa44 covers common account and wallet questions. If your privacy concern relates to a bKash, Nagad or Rocket transaction reference, start there for step-by-step guidance before escalating.
We keep your data only for as long as it is needed to maintain your account and meet any obligations that apply in your eligible region. Once that period ends, records are deleted or anonymised according to our internal retention schedule. You can ask about the retention period for a specific data type by contacting support.
We use cookies to remember your lobby state, language setting and device type so the next session picks up where the last one ended. You can manage cookie preferences through your browser settings, though some site features depend on them to function correctly.
Login activity is monitored for patterns that fall outside your normal device and location. If an unusual access event is detected, we take steps to protect the account before it affects your wallet balance or linked payment method.
Transaction references tied to bKash, Nagad or Rocket payments are held for the period required by our operational and compliance obligations in the regions we serve. After that period, they are removed from active storage.
When this policy changes, we post the updated version at qa44/privacy-policy/ and note the revision date at the top of the page. Continuing to use your account after an update means you have seen the revised terms.
These are the questions we receive most often about how qa44 handles your data. If your question is not answered here, reach out through live chat or email using the contact routes above.
We collect the name, email address and mobile number you enter during registration. If you link a bKash, Nagad or Rocket wallet, we record the transaction references that confirm your deposits — not your wallet PIN or full account credentials.
No. Studios such as Pragmatic Play, JDB, Bigtime Gaming, Spadegaming and CQ9 supply game content only. They do not receive your name, contact details or payment references. The data boundary sits at the game interface, not at your account level.
Send a request through live chat or the support email listed on qa44. Include your registered email address. We will compile the account data, session references and payment confirmation records we hold and return them to you via the same contact thread.
Yes. Many fields can be updated directly from the account settings page. For details that require identity confirmation to change — such as your registered mobile number — contact support and follow the verification steps shown in the response.
Transaction references tied to bKash, Nagad or Rocket activity are retained for the period required by our operational obligations in eligible regions. Once that period ends, records are deleted or anonymised. You can ask support for the specific period that applies to your account.
This policy governs how we handle data for accounts registered in eligible regions. Access to the platform and the rights available to you depend on your local law and the regions we serve. If you are unsure about your eligibility, check the terms shown at qa44.